At R.M. FASHION, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return and refund policy below:
Returns:
Returns are accepted within 30 days after the purchase date. Your item must be unworn, unused, and in the same condition that you received it to be eligible for a return. Moreover, it must be in its original box with all the tags still on.
Refunds:
We will let you know if your refund was approved or denied as soon as we receive and examine your return. If accepted, your refund will be handled, and within seven days, a credit will be automatically credited to the original payment method.
Exchanges:
Please contact our customer service if you want to exchange an item for a different size, color, or style. We’ll help you with the exchange process and immediately ensure you get the desired item.
Return Shipping:
When returning an item, you will be responsible for covering the shipping cost. There are no refunds for shipping charges. If you receive a refund, the return shipping costs will be deducted from your refund.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us immediately. We will pay the return shipping charges and arrange a replacement or refund if appropriate.
How to Initiate a Return:
Please provide your order number and the specifics of the item or items you want to return to our customer service team to start the return process. We will then give you directions on how to complete the return procedure.
Contact Us:
Please don’t hesitate to contact our customer service team if you have any queries or worries or need more help with our return and refund policy. We are available to assist you!
